Field notes on making things people love.

Four essays on teams, users, markets and trust, 2016–2019.

  1. 01 · Teams · 2019

    Designing organisations to last

    1. A company becomes the people it hires, not the plan it makes. Vinod Khosla
    2. Everyone reports to the user.
    3. Keep teams lean. Six people already share fifteen lines of talk.
    4. Build for many S‑curves, not one.

    Read the essay Prototypr · 10 min read

  2. 02 · Users · 2017

    What do users want?

    1. Great innovation hides in plain sight.
    2. Watch what people do. They rarely know why they do it.
    3. Test where people shop. One soap brand went from 11th to 3rd.
    4. Good design is obvious. Great design is invisible.

    Read the essay Prototypr · 6 min read

  3. 03 · Markets · 2017

    Markets and design

    1. For design, unlike art, the consumer is the canvas.
    2. Observe deeper. Interpret better.
    3. Prototype with imagination. Iterate with precision.
    4. Find product–market fit. Then grow.

    Read the essay Prototypr · 4 min read

  4. 04 · Trust · 2016

    Magical Fridge: food, taste and trust

    1. People who order in are short on time, and unsure what they want.
    2. So we learned their taste from everything they had ordered before.
    3. Then shaped every menu into regular eats, specials, seasonals and small bites.
    4. Food became a story people could trust.

    Read the essay Medium · 5 min read