Field notes on making things people love.
Four essays on teams, users, markets and trust, 2016–2019.
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01 · Teams · 2019
Designing organisations to last
- A company becomes the people it hires, not the plan it makes. Vinod Khosla
- Everyone reports to the user.
- Keep teams lean. Six people already share fifteen lines of talk.
- Build for many S‑curves, not one.
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02 · Users · 2017
What do users want?
- Great innovation hides in plain sight.
- Watch what people do. They rarely know why they do it.
- Test where people shop. One soap brand went from 11th to 3rd.
- Good design is obvious. Great design is invisible.
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03 · Markets · 2017
Markets and design
- For design, unlike art, the consumer is the canvas.
- Observe deeper. Interpret better.
- Prototype with imagination. Iterate with precision.
- Find product–market fit. Then grow.
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04 · Trust · 2016
Magical Fridge: food, taste and trust
- People who order in are short on time, and unsure what they want.
- So we learned their taste from everything they had ordered before.
- Then shaped every menu into regular eats, specials, seasonals and small bites.
- Food became a story people could trust.